Tree Search API
Some of our customers with a lot of trees have asked us to incorporate a tree search feature into Zingtree. This is handy for both internal use (Call Centers/Agent Scripting), as well as external use...
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4 Reasons Why Call Center Scripts are the Key to Surviving the Holidays
While many associate the term “Black Friday” with the official start to the holidays, it actually refers to that time of year when many retailers see their profits go from “being in the red” to “being...
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Updates for Decision Tree Authors
Our latest enhancements to Zingtree have focused on making our authoring tools even better. Copying Nodes You can now copy nodes from one tree to another. Use the new Copy button in Overview to set...
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How to Use Zingtree’s Gallery to Build a Decision Tree
We created the Zingtree Gallery with you in mind, making it simple to generate powerful decision trees to fit your needs. In the online Gallery, you’ll find a helpful selection of pre-made Trees that...
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The Feedback Loop: Getting Comments From End-Users and Agents
One new feature super-user Travis suggested to us was the ability for people using trees to send notes back to the authors. For Travis’s company, they wanted a way for their Call Center agents to...
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Zopim Chat Decision Tree Front-End
Beyond using Zingtree decision trees, one of the best things you can do to ensure a positive customer experience is to integrate a live chat system like Zopim. Live chat is convenient for customers,...
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Update: Zingtree Chat Integrations
Zingtree has always been a great front-end for email support, but why not chat? For any organizations doing live support via chat, Zingtree can be a great time-saver. Not only can customers find...
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Chat Integration: Intercom.io and Zingtree
Live chat is an incredibly useful way to connect to our customers, both for offering support and for getting insights into new product ideas we may never have thought of ourselves. We are happily...
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Zingtree Terminology: Understanding Your Decision Trees Pt. 2
Understanding how our Zingtree interactive decision trees work on a fundamental level can help you generate more effective trees to fit your needs. If you’re new to Zingtree, or just have a curious...
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Friday Features: Zingtree Holiday Updates
It’s really redundant to give ourselves a shout-out for giving new updates to our customers as a Holiday gift, since we do this throughout the year anyway. But every blog post needs a theme, so there...
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What in the World Do You Bring to a Holiday Party?
It’s true – the holidays are a stressful time! We thought we’d share this fun decision tree aimed to help you think a little less this season.
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Happy Holidays from Team Zingtree!
We’ve had a truly amazing year, and hope you have, too! Wishing you all a very happy holiday season, and a warm and wonderful New Year. – Team Zingtree
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Employee Training Simulations using Decision Trees
Because Zingtree is such a powerful interactive tool, it is a prime resource for creating and implementing training programs, simulations, guides, evaluations and more. You can take advantage of the...
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How You Can Simplify Medical Triage With Decision Trees
Before medical professionals even had digital options, they were figuring out ways to generate decision trees to solve difficult medical problems and obtain diagnoses. The decision tree is an...
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How To Measure Results of Your Decision Trees
One of our customers recently asked us how to go about measuring the performance of a Zingtree decision tree. This is an important part of your relationship with Zingtree, since everybody wants to see...
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Why Millennials Want Independence in Customer Support
(Image via Gen HQ) Customer service delivery preferences are rapidly changing. This is in part due to technological advances, but also the customers themselves —particularly millennial customers. This...
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Marketing Case Study: Global Players
Here’s an example of how Zingtree’s interactive decision trees are helping to improve online marketing efforts in a real education abroad organization. Global Players helps to place student-athletes in...
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The Visual Designer: Drawing Out Your Decision Tree
Everyone prefers their own way of creating, and it can come in many forms. To address this, we built Zingtree with a few different ways to design and construct an interactive decision tree. For the...
View ArticleUpdates: Instant Result Tracking and more
After publishing our article on Result Tracking with Zingtree, it occurred to us that we could do better. Rather than having to wait for people to use your decision trees to see results, we decided it...
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3 Best Tips for Excellent Communication with Customers
Providing amazing customer service is more than lending an ear and a smile; it’s about having an ongoing communication that is fruitful for both the customer and the company! According to some recent...
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