Beyond using Zingtree decision trees, one of the best things you can do to ensure a positive customer experience is to integrate a live chat system like Zopim. Live chat is convenient for customers, and a time and resource-saver for companies. In fact, in a survey conducted by Forrester, 44% of respondents said that having a live person answer their questions was one of the most important features a website could offer.
To make live chat even more valuable, and excellent customer support more easily achievable, we updated our software to allow Zingtree to open a Zopim chat, gather information from your clients before the chat session begins, and include a transcript of the Zingtree session as a part of the chat.
Here’s the end-result:
View our Zingtree + Zopim demo.
Requirements:
- Your tree must be embedded on your site.
- You need to have a Zopim chat client in place on the page that contains your tree.
How to open a Zopim chat session, and include the current Zingtree transcript:
- Go to Overview.
- Edit the node you want to trigger the chat, and set the Parent Action to Zopim: New: #session#
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- On the hosting page, include this script before the </body> tag:
<script src="//zingtree.com/api/chat/zopim.js"></script>
That’s it!
Source Code:
