One of our customers recently asked us how to go about measuring the performance of a Zingtree decision tree. This is an important part of your relationship with Zingtree, since everybody wants to see how effective your trees are at saving time and money.
Here’s how measuring results works: Each node in the tree can be labelled with success, failure, or an unknown result. The result for the entire session uses the label for the last node visited. For example, if the last node is an “I need help” node that directs to a technician, then the overall session is tagged as failure. If the last node visited proposed a solution to a problem, then the session is a success.
How to label nodes to track results:
1. Go to the decision tree you wish to analyze, and open the Overview.
2. Make sure that each node in your tree is categorized properly, using the “Categorize this node’s result” option in Edit Node. (The category of the last node visited is used to indicate success or failure of the entire session). Here are your menu options:
3. Once this is set up, wait a few days for real people to use your tree to gather data. When you want to see how well your trees are performing, go to Usage Reports.
4. Select the Results report, enter the desired date range, and you can see how your tree performed:
That’s it! Any more questions? Feel free to contact us at any time.