Summer 2020 Updates
As our customer base continues to grow, the engineering team has been working behind the scenes to ensure our server farm is performing optimally, and we are continually able to scale as needed to...
View ArticleSending JS Messages from Embedded Decision Trees to Container Pages
When you’re embedding a decision tree into a web page (via Zingtree’s iFrame embed code), you have the ability to send Javascript messages to the container page. This is useful for custom integrations....
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How to Email a Link to Resume a Decision Tree Session
As life is full of interruptions and distractions, we know that it can sometimes be tricky for end-users to complete their decision tree surveys in one sitting. Thanks to your feedback, we’re showing...
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How to Include Variables in Links in your Decision Tree
Many of our customers have asked about building URL links using variables collected during a decision tree session. This article shows how to do it. In this how-to, we’ll explore: Using the string...
View ArticleHow to Get More From Zingtree as a Talkdesk User
Did you know that, as a Talkdesk user, you can seamlessly combine Zingtree, Talkdesk, and your CRM into one unified solution? This means that your agents can dial, see customer details, follow a...
View ArticleFall 2020 Updates
As part of our strategy to stay ever-vigilant about security threats (especially in the light of recent news with other companies), we’ve been spending extra cycles hardening and triple-checking our...
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Adding Security Authentication to Decision Trees
For decision trees that have proprietary content, Zingtree offers a means to make the flows and data in these trees private. By ticking “Require login via user credentials or API Key” in the Settings...
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Decision Trees in Salesforce – Lightning Web Component
Zingtree integrates with Salesforce using the most advanced Lightning Web Components technology. With this integration, you can offer these benefits to your agents: Convenient: Launch scripts right...
View ArticleGuide to Zingtree Integrations
Zingtree Classic Basics Why should I set up an integration? Zingtree’s integrations allow you to do things like: Embed call scripts into your CRM or call center platform, so agents can see both on a...
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Introducing the New Zingtree Authoring Experience
Over the past few months, we’ve been busy improving our platform to help you build decision trees – faster, better, and smarter on Zingtree. These improvements are based on the feedback we’ve received...
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