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Decision Tree Uptime & Downtime with System Status Page
Zingtree is an ultra-reliable tool and we believe that the transparency to view the real-time status of your decision trees is incredibly important. With our new System Status page, you can quickly...
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Integrating a Decision Tree Transcript into CRM or other Apps
Beyond troubleshooting and support, Zingtree makes a handy interactive front-end for getting people to the right page on your website. We consistently see our customers building trees for sales...
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How to Train Customer Service Agents for Success
No matter the reasons why a customer chooses to reach out to you, it’s important that each agent is professional, knowledgeable, courteous, and can offer expedited assistance. Training targeted...
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Customer Support Case Study: YouMail
Here’s an example of how Zingtree’s intelligent, interactive decision trees are helping to advance customer service flows and resolutions in an innovative tech company. YouMail, the leading provider of...
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Adding Zingtree Session Data to Salesforce Forms
As we are making Zingtree more connected to the rest of the world, our valued customers have been asking us how to import the results of a Zingtree session into Salesforce. With just a little...
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Integrating Zingtree with Freshdesk
Freshdesk is one of our most popular integration requests, so we’ve taken some extra time to make it easy to import Zingtree session transcripts into a Freshdesk ticket. Support staff can now see all...
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New Decision Tree Features: History and Breadcrumbs
When using a Zingtree, have you ever thought how nice it would be to see some more context of where you are in the tree? Or the steps it took to get to where you are? With our latest update, you can...
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Embedding Zingtree Decision Trees in Salesforce
If you run a Call Center or do live support, and you use Salesforce, being able to link a Zingtree script or troubleshooter to each case is really handy. Not only does this give agents a guide to...
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Freshdesk Call Center Scripts with Zingtree
If you’re running a call center, or doing live support via Freshdesk, you can have a Zingtree script ready for your agents to follow to help problem-solve with a customer on the line. Better still,...
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WordPress Decision Tree Plug-in Update
Version 2.1 of the Zingtree WordPress plug-in is now available! This version uses the latest Zingtree rendering engine, and also supports two new parameters: hide_title: Hides the name of the tree....
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3 Helpful Tips for Live Chat Etiquette
Live chat is a great communication channel, and the preferred choice for many customers when engaging with a company; some of the appeal has to do with its ease, simplicity and brevity. When agents...
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Prepare Your Support Call Center for the Holiday Rush with Zingtree
The most chaotic season of the year is quickly approaching, and it’s more important than ever to prepare your call center staff for the impending holiday craziness. Beyond having helpful, well-trained...
View ArticleUpdates: Collaborators and Billing
Thanks to your suggestions, we’ve had a slew of great ideas for updates. Most recently, we’ve focused on how we handle the roles of multiple people in an organization all using Zingtree. Here are the...
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Updates: Tree Node Enhancements, Server Reliability
This week’s updates, as always, are all about YOU. Some recent customer requests that we added into Zingtree include: Persistent buttons now can be accessed via keyboard tabbing (Thanks Carl!) Tree...
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Zingtree Terminology: Understanding Your Decision Trees Pt. 1
Behind every great Zingtree decision tree is a powerfully built system. Understanding how these interactive decision trees work on a more fundamental level can help you to generate more effective,...
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Adding Confirmation Messages to Call Center Scripts
Another recent goodie in the Zingtree arsenal of Call Center Agent tools is the new Require Confirmation to Continue option. If you’ve ever been on a call, and the agent says “This call may be recorded...
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Form Fields: Decision Trees with Data Entry
One of the most requested features for Zingtree is the ability to collect information from users while they are navigating your tree. And with this latest update, you can do it! For example, your tree...
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Customer Support Case Study: Applian
Here’s an example of how Zingtree’s interactive decision trees are helping to improve and advance customer support processes in a cutting-edge software company. Applian Technologies develops powerful,...
View ArticleUsing Scoring in Form Field List Boxes
Zingtree’s Form Fields feature for list boxes has been tied into the Scoring Nodes feature. This means that you can have your end-users use a list box control to pick an option, and then branch...
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Updates: Tree Search, Node Printing, and Better Internationalization
This Thanksgiving Week’s updates cover a variety of things, all inspired by people like you. Here’s what’s new: Email nodes now display in French, Dutch and Spanish, depending upon the preferred...
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