Updates: New My Trees Page, Zendesk Compatibility and More
This week’s release sports some new features, some updates, and a couple of bug fixes – mostly customer initiated. The highlight is an improved My Trees page, with the ability to sort trees by name,...
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The Best Way to Write Question & Answer Nodes
Poorly written questions in your Zingtree decision trees can often lead to confused customers and incomplete results. A truly effective node will guide your user through a self-service experience that...
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New! REST API for Decision Tree Sessions
An important piece of any web application is to be able to connect to other systems. And, while we’ve had a basic API in place for a while, we’ve received requests to make it more standard. So, today...
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What Kind of Valentine’s Card Should I Give?
Get ready – Valentine’s Day is just a few days away! Whether you’re searching for ideas for your significant other, mom and dad, or other VIP’s in your life, the Valentine’s card is a staple of the...
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How to Embed a Decision Tree on Your Website
Interactive decision trees are most helpful and easily available to those who need them when included directly in your website. We made it easy to complete that ideal flow of customer interaction and...
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Zingtree Terminology: Understanding Your Decision Trees Pt. 3
Understanding how our Zingtree interactive decision trees work on a fundamental level can help you generate more effective trees to fit your needs. If you’re new, or just curious, our glossary of...
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Zendesk Agent Scripting App – Version 6
Zendesk continues to surge in popularity, and we’re finding that a lot of our customers are using it, especially for Call Center agent scripts. Over the past weeks, we’ve had a lot of great...
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Implementing a System of Proactive Customer Support
Great customer care leads to long-term, happy customers; it’s a proven fact. A large part of providing support these days centers around getting ahead of issues — and effectively solving them — before...
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Updates: New Reports for Data Entry & Node Analysis
This week’s updates are centered around helping our customers get more information from their Zingtree sessions. In Usage Reports, you’ll find two new options: Session Matrix Report and Form Data...
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A/B Testing with Zingtree Decision Trees
One of the most important capabilities of any online sales system is the ability to A/B test different offers and messages. This can be extremely useful for sales oriented Contact Centers, as agents...
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Get Featured: Submit Your Decision Tree to the Gallery!
We are always impressed by the creativity, effort and sheer amount of thought put into the decision trees that our customers create and use every day. Because so much hard work is put into the flow,...
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Top 4 Most Important Soft Skills of Technical Agents
Tech and product support engineers who interface with customers are often hired and trained for their technical proficiency. As customers are offered self-service options, the nature of requests...
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Update: Decision Tree Search
Our customers building a large a library of decision trees have asked for an easy way to find trees or individual nodes. Live Support Agents also need this capability. So for this reason, Zingtree...
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Need-to-Know Tricks for Building Effective Decision Trees
We built a great tool to make things easy-as-pie for your users, but also understand that the creation side of things can sometimes be a little more complex. To start off on the right foot when...
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3 Amazing Ways to Use Interactive Decision Trees With Your CRM
Positive, effective customer support and relationships are key to building a solid business foundation in any industry or field. With the potency of today’s CRM systems and integrative technologies,...
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How To: Creating Decision Trees With the Wizard
Interactive decision trees can be an extremely simple, fun way to navigate through your information, find answers to questions and more. The Zingtree Wizard tool is one such way to build out decision...
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Update: Securing your Decision Trees using IP Filtering
Some of our corporate customers have asked about ways to restrict access to their trees to a specific IP address or range. This week’s update lets you do just that. Using CIDR notation, you can add a...
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How Personalized Customer Experiences Promote Brand Loyalty
When customers interact with a company, they expect the communication to be a reflection of that company itself. These days, it’s becoming increasingly more popular among customers to prefer...
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How to Get Great Data: Framing Quantitative Questions
Services like Zingtree offer powerful, interactive tools for gathering data, but the programming behind the system you build with those tools is only half of what you need. It takes an extremely...
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Zingtree Agent Portal for Contact Centers
Many of our Call Center customers have asked for a simple, standalone way for their agents to access interactive Zingtree scripts from their browser. To that end, we have created the Zingtree Agent...
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