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The Most Common Customer Service Mistakes
Customer service is less of an exact science than its own art form — it takes a lot of careful thinking, patience and a natural finesse to pull off in a fun, fruitful way. When done well, customer...
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Infographic: How People Use Zingtree Decision Trees
Below is a brand new infographic we created for our customers. We wanted to share how others are using Zingtree decision trees. If you’ve spent any time with Zingtree you’ll find it interesting. Since...
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4 Unexpected Ways to Personalize Decision Trees
Anyone with a Zingtree account can make a decision tree (trust us, we designed it to be simple!), but it takes a certain level of commitment to your trees and your organizational needs to take things...
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Sending Slack Notifications from Decision Trees
#Slack is quickly becoming the collaboration platform of choice for so many companies, and people are also using it to track events. We have also recently adopted Slack, and wanted a way to send...
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How to Print Out Your Decision Trees
We created Zingtree to be a powerful, interactive tool to be used to help navigate users through a complicated process. We also understand that sometimes a physical, tangible copy of that decision...
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Sending and Receiving Data from Decision Trees with Webhooks
Our larger corporate clients have asked us for a way to be able to exchange Zingtree data with other applications. Some customers want to send data from a Zingtree session to another application, or...
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Embeddable Decision Trees for WordPress
There’s no getting around it – we love WordPress! As a powerful piece of software that enables people around the world to spread and share ideas, build amazing websites and more, we understand the...
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4 Reasons Why Marketing & Sales Need to Adopt Decision Trees
You’ll often hear us talk about how decision trees can save contact centers and support managers valuable time and expended energy, but did you know that this interactive toolkit can also benefit...
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Update: Multiple Scoring Variables, Speed Enhancements and More
This week’s update has actually taken a bit longer than a week to release, as we’ve done one major improvement, and a few smaller enhancements. The big news is that you can now have Scoring Nodes use...
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New: Scoring and Branching Using Variables
New with this recent release of Zingtree is the ability to branch to different nodes based upon any number of custom variables. The value of a variable can be modified by a button click, or by...
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Terminology: Understanding Your Decision Trees Pt. 4
Understanding how our Zingtree interactive decision trees work on a fundamental level can help you generate more effective trees to fit your needs. If you’re new, or just curious, our glossary of...
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Adding Call Scripts to Desk.com
Besides being a well designed, elegant, simple-to-use help desk system that is easy to learn and configure, Desk.com is also great for Call Center use – both inbound and outbound – and is a natural...
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Embedding Zingtree Decision Trees in Salesforce
If you run a Call Center or do live support, and you use Salesforce, being able to link a Zingtree script or troubleshooter to each case is really handy. Not only does this give agents a guide to...
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Video: Using the Agent Scripting App for Zendesk
If you want to have a Zingtree ready-to-use inside of Zendesk, we have a Zendesk App for you: The Zingtree Agent Scripting App. This is extremely handy for companies that offer chat or telephone...
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Update: Tagging Agents, Trees and Nodes
For this latest update, we’ve focused on improving the ability to tag various Zingtree objects. You can tag Nodes, Trees, and Agents to really help categorize and organize your work. When adding tags,...
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Agent Portal: How to Show or Hide Trees from Agents
When using the Zingtree Agent Portal, some customers asked if there was a way to make specific scripts visible to certain agents, or hide scripts from other agents. With this latest update, you can...
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How to Make a Decision Tree
A decision tree is the ultimate tool for streamlining internal processes, customer communications, and various problem-solving or support methods. When presented in a custom, interactive environment,...
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Updates: Launch Apps when Trees Load (and a Couple More)
This week’s update has focused on some improvements in the Settings tool. The big news is that a Zingtree Webhook app can be launched when a tree opens. This is useful for populating data in the tree...
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How to Add Video to Your Zingtree Decision Tree
Including videos in your interactive troubleshooter decision trees can make them much more effective. And Zingtree makes it easy to add video to any node in your tree. Here’s how to do it: Go to...
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3 Ways to Take Advantage of Decision Trees in Business
Decision trees for business can address a variety of problem-solving use cases. Since the beginning of Zingtree, we’ve helped 7,500+ organizations spanning geographic locations and industries to...
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