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Updates: Spreadsheet Import Enhancements and More
When we launched our new feature that allows you to create decision trees from Excel and Google Sheets, we had no idea this feature would be as popular as it has become. Some of our bigger clients, in...
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Can Agent Scripting Improve Your Call Center KPIs?
Call centers play a fundamental part in how efficient and effective a company can truly be, but it takes much more than just providing customer service to reach new heights as a business. Each call...
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Why Millennials Want Independence in Customer Support
(Image via Gen HQ) Customer service delivery preferences are rapidly changing. This is in part due to technological advances, but also the customers themselves —particularly millennial customers. This...
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Must-Have Support Tools for a Successful Startup
Often strapped for time and funding, small businesses and startups can be faced with a difficult decision — how do we spend our resources and manpower on our product, website, marketing, and customer...
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Procurement Case Study: Philip Morris International
Philip Morris International + Zingtree Streamlining complex operations processes in an interactive environment Philip Morris International is the world’s leading global tobacco company, representing...
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How To Use One Tree for End-Users and Employees/Agents
We’ve had requests to make it easy to use one tree for both end-user support and internal agent usage. Rather than maintaining two separate trees, being able to have one source of content and show (or...
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How to Use Existing Login Credentials to Restrict Access to Decision Trees
Some of our customers have asked for an extra level of security for their trees, such that only people authenticated via a corporate intranet can access it. This article shows how it’s done, for ANY...
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Avangate Startup Interview: Let’s Talk About Zingtree
Recently, our fearless leader, Bill Dettering, sat down with Avangate to talk about the ins and outs of what makes Zingtree such an effective SaaS tool. Check out some of the highlights from the...
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3 Reasons Why Retailers Need to Offer Self-Service Support Online
As Internet usage rises exponentially around the world, so does the popularity of online shopping. And naturally, as self-service shopping becomes more prevalent, the need for complementary...
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3 Amazing Ways to Use Interactive Decision Trees With Your CRM
Positive, effective customer support and relationships are key to building a solid business foundation in any industry or field. With the potency of today’s CRM systems and integrative technologies,...
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Using Decision Tree Scripts to Make a Better BPO Call Center
Call centers are the epicenter of many customer service interactions, and many have hundreds of representatives who take customer calls and solve problems in real-time. However, not every company has...
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Decision Trees for Healthcare: Spokane ENT Case Study
Spokane ENT + Zingtree Improving medical care through streamlined call center scheduling Spokane ENT is a certified division of the Columbia Surgical Specialists based in Spokane, Washington. With...
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Smart Decision Tree-Powered Scheduling for Healthcare
Have you ever scheduled a medical visit with a clinic, only to find that the doctor you were paired with was the wrong specialist for your condition? This was happening too often for the Spokane Ear...
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Embeddable Decision Trees for WordPress
There’s no getting around it – we love WordPress! As a powerful piece of software that enables people around the world to spread and share ideas, build amazing websites and more, we understand the...
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Single Sign-On for Zingtree Decision Trees
We’ve had several requests to incorporate Single Sign-on (SSO) into Zingtree, as a means of restricting access to trees. Many customers have sensitive corporate processes or procedures encapsulated...
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Is Your Customer Service Working? How to Audit & Improve Your Strategy
Customer service is at the very heart of how businesses achieve true, sustained growth. For Zingtree, it’s a top priority; we do our absolute best to keep our customers satisfied and successful with...
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Spring 2017 Decision Tree Updates
In case you haven’t noticed, we’ve been busy improving Zingtree over the past six weeks. Aside from the new Single Sign-on and Dual use tree features, here are the other more subtle updates we’ve...
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Zendesk Decision Tree Support App: Version 4
Travis A., who is implementing Zingtree for a video technology company, was keen on using Zingtree to try to reduce his team’s support ticket load. He also needed to import a synopsis of the Zingtree...
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5 Outdated Customer Support Tools You Need to Ditch
Customer service agents have always been at the heart of what makes companies, and their customer communications, so incredibly important to business success. However, certain resources aren’t always...
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Configuring Okta Single Sign-on
If you’re looking for a way to get started with securing your trees via Single Sign-on, you’ll first need to have an Identity Provider to manage your logins. Okta is a great service – it’s easy to set...
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