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Making Dynamic Data Collection Forms
One of our larger customers requested the ability to make a list box that can change depending upon a selection made previously while using a decision tree. If you are doing data collection, this can...
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The Top 3 Ways to Improve Customer Service This Year
How do your customers rate your service? Often times, companies become so focused on developing a valuable brand that customer service can be placed on the back burner; looked at as a...
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How to Offer Always-On, Self-Service Customer Support
Self-service is a win-win for rapidly-growing (and exceedingly busy) businesses, pleasing the majority of customers while at the same time providing an efficient, always-available support medium for...
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Beginner’s Guide to Starting a Zingtree: 8 Hacks For Success
Our interactive decision tree tool is a must-have for any business looking to skyrocket their customer service through self-help, organizations hoping to logically deliver answers, and even contact...
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Decision Tree Analytics: All Tree Stats & All Agent Usage Reports
Zingtree has powerful built-in analytics. In this series, we’re taking a closer look at some of these in-depth reports and how they help you learn even more about how customers use your trees. All...
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Updates: Reporting Enhancements, API Tweaks
Being able to see how much time and money you are saving with Zingtree makes us all feel good and useful. So this past week we’ve been working with some of our customers to make reporting cleaner....
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Online Marketplace Case Study: Turo + Zingtree
Turo + Zingtree Interactive solutions to make peer-to-peer services even more people-friendly Turo connects car renters with car owners, helping people find the perfect transportation for their next...
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Custom Themes with CSS: A Look At Duda’s Decision Trees
Duda is a is a self-service software suite built for creating optimized, responsive and personalized websites for businesses. As a company with a large focus on customer communication, support and...
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Create Decision Trees using Microsoft Excel
If you’re comfortable using Microsoft Excel, you can build the first draft of your Zingtree decision trees using a spreadsheet and then easily import them into Zingtree. Once you’ve successfully...
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Create Decision Trees using Google Sheets
Did you know that Google Sheets can be used as a decision tree building tool? Using a specific layout, you can easily import any Sheets document into Zingtree, and turn it into a fully functional...
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Update: Import from Excel, Google Sheets
In spite of the fact that Zingtree has some really great ways to build interactive decision trees, we still get a lot of requests for making the process of creating trees even easier. Many people are...
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The Visual Designer: Drawing Out Your Decision Tree
Everyone prefers their own way of creating, and it can come in many forms. To address this, we built Zingtree with a few different ways to design and construct an interactive decision tree. For the...
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The Best Ways to Make Customer Support Profitable
To the untrained eye, customer support is merely a means of communication and troubleshooting. Experts and strategic decision-makers, however, have seen the incredible impact that customer service can...
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5 Traits You Need to Be a Great Customer Advocate
At Zingtree, we take the time to be available to customers on a daily basis, whether the interactions are about new feature suggestions, questions about the possibilities or limitations of decision...
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Decision Trees for Business: How to Streamline Procurement
Having a well-defined, charted procurement process is vital for company operations in any industry to run smoothly. The proper purchasing of necessary materials can often mean the difference between a...
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New Auto-Arrange Tool: Creating Nice Visual Layouts for Decision Trees
When using the Zingtree Wizard, or the Excel or Google Sheets Import tools, one of the drawbacks is that when you view those trees in Designer, there is no initial data for the visual representation...
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What Kind of Valentine’s Card Should I Give?
Get ready – Valentine’s Day is just a few days away! Whether you’re searching for ideas for your significant other, mom and dad, or other VIP’s in your life, the Valentine’s card is a staple of the...
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Educational Decision Tree Case Study: Lego League + Zingtree
FIRST LEGO League Team “Loading…” + Zingtree Grade school students use decision trees to bring science to life with LEGO Each year, FIRST LEGO League releases a challenge based on a real-world...
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Zapier Decision Tree Integrations with Zingtree
Our Zapier app makes it easy to send data collected during each Zingtree session to more than 500+ applications supported by Zapier. In case you haven’t heard of it, Zapier is a tool that simplifies...
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The Ultimate Online Decision Tree Maker for Any Need
A decision tree maker is the best tool for simplifying complicated processes, including those frequently faced in customer support, technical troubleshooting, sales optimization, training, program...
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