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Decision Tree Analytics: About Results Reports
Zingtree has powerful built-in analytics. In this series, we’re taking a closer look at some of these in-depth reports and how they help you learn even more about how customers use your trees....
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Google Analytics for Zingtree: How to Set Up Demographic & Interest Reporting
Google Analytics is an industry-leading web analytics tool that gives you greater insight as to how users are interacting with just about any online or mobile property. Zingtree can use Google...
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Update: New Decision Tree Designer and Data Entry Fields Management
This latest Zingtree update is more comprehensive than most, primarily because we took some time to focus on our core decision tree building features and make them even better. You’ll see big...
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How to Simplify Lead Scoring and Qualification
Working at a startup or with a tight-knit sales team? Many smaller sales and marketing departments don’t necessarily have access to the same advanced tools and platforms that help large scale...
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How To: Creating Decision Trees With the Wizard
Interactive decision trees can be an extremely simple, fun way to navigate through your information, find answers to questions and more. The Zingtree Wizard tool is one such way to build out decision...
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Make Tests, Quizzes, Assessments & More with Zingtree’s Scoring System
Zingtree has the ability to create what we call evaluations. These can be interactive tests, quizzes, assessments, training simulations, or anything else that requires assigning a score to each...
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Generating Custom Documents Using Document Nodes
We’ve had several requests to create a final, single page document based upon answers to decision tree questions. Zingtree’s Document Nodes makes this powerful document generation capability a...
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How to Improve Your Technical Writing with Interactive Decision Trees
Hey technical writers! If you’ve ever struggled to make a linear document from something more akin to a flowchart, perhaps you need to get familiar with creating interactive decision trees as an...
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Fresh Tree Updates: Document Nodes and More
This latest Zingtree update includes the new Document Node type, and a smattering of small improvements: New: Edit Tree Node can now open selected tree in a new tab for editing (Paul G, Sebastian V.)....
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Decision Tree Analytics: About Session Matrix Reports
Zingtree has powerful built-in analytics. In this series, we’re taking a closer look at some of these in-depth reports and how they help you learn even more about how customers use your trees....
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Hectic Holidays: A Simple Guide for Improving Customer Support
As families everywhere are winding down for the holiday season, support teams are just ramping up. This time of year can be especially strenuous for small businesses that want to continue to provide...
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Updates: Reorder Nodes, Efficient Forms, Tree Content Search and More
The holiday spirit never quits here at Zingtree, as we’ve added some cool new features for some of best behaved customers. Reordering Nodes in Overview Tom K. (and a few other people) asked if we...
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How Customer Support Data Can Help the Value of Your Business
For most small businesses and startups working with a customer-facing product, the people making the purchases are at the heart of what’s most important. Customers are the lifeblood of businesses,...
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Zapier Decision Tree Integrations with Zingtree
Our Zapier app makes it easy to send data collected during each Zingtree session to more than 500+ applications supported by Zapier. In case you haven’t heard of it, Zapier is a tool that simplifies...
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Decision Tree Analytics: About Node Popularity Reports
Zingtree has powerful built-in analytics. In this series, we’re taking a closer look at some of these in-depth reports and how they help you learn even more about how customers use your trees. Node...
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8 Call Center Technologies to Improve Your First Call Resolution
Is your call center using the most up-to-date software and tools to improve KPI’s? Zingtree was recently featured in TechSee‘s list of the best technologies to improve first call resolution, among...
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Zendesk Agent Scripting App – Version 9
Our Contact Center customers using Zendesk are becoming more sophisticated, so we’re continuing to improve our Zendesk Agent Scripting app in response. This version 9 update automatically chooses...
View ArticleCloudflare Causing Service Interruption
In case you or your team had trouble using Zingtree today, the cause was due to our caching provider (Cloudflare). We use Cloudflare to ensure better performance and reliability on zingtree.com (as do...
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Integrating Zingtree with Freshdesk
Freshdesk is one of our most popular integrations, so we’ve made sure it’s easy to import Zingtree session transcripts into a Freshdesk ticket. With the integration in place, support staff can see all...
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Our Top Zingtree Updates to Start 2017
In the last days of 2016 and the first few days of 2017, while eating and drinking like everyone else, we also spent some time making Zingtree just that much better. It’s good karma to start the new...
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