In case you haven’t noticed, we’ve been busy improving Zingtree over the past six weeks. Aside from the new Single Sign-on and Dual use tree features, here are the other more subtle updates we’ve recently added into Zingtree:
- Fix: No longer allows multiple feedback clicks on submit feedback button (Katheryn P.).
- Update: AGENT_ and USER_ prefixes on buttons only show them in agent mode or end-user mode (Travis A.).
- Update: Tag matching on trees (host-trees) now saves state for each tree clicked, shows marker if a session was started with that tree (for Jenn V.).
- Update: Added nochrome=1 option to host-trees to show minimal tag matching results.
- Fix: Using a tree node to launch a tree with a webhook in the starting node now runs webhook (Chrissie).
- Update: Reports are now in author’s local time.
- Update: Zendesk app version V9B now manages merge variables properly.
- Update: Zendesk app gets ticket’s list box values instead of tags as merge variables to insert into agent scripts.
- Fix: Form data report items now syncs with session list report (Diana T).
- Fix: Session Matrix report now uses last click time for date ranges.
- Fix: Scoring nodes no longer occasionally add a zero to scoring variables.
- Fix: email-session-info script updated to handle some timing issues causing missing form data.
- Update: Data Entry radio button fields now render using entire width of node, not half of width.
- Fix: Date picker for subtrees works properly (Chrissie).
- New: Sessions List has options to show first click/last click (Ricardo).
- New: Sessions list report shows total time spent.
- Update: Added Agent Portal Parameters option to pass custom URL values into agent portal trees (Chrissie).
- Update: My Agents page now hides advanced options by default.
- New: Server-side include example page.
- Fix: Last click time in session data now always accurate (Ricardo).
- Fix: Session form data reloads are now more reliable – fixes edge cases on timing errors (Ricardo).
- Fix: New lines in Agent Feedback Comments now appear in emails, comment review pages (Katheryn P).
- New: Tree Nodes and Link Nodes can now have tags (Morgan).
- New: find_tree_sessions API (Chris P.).
- Fix: Double quotes in session variables (via Zendesk) caused state not to get properly set (Ricardo).
- New: API added find_agent_sessions as equivalent to original find_sessions. Makes better language since we added new find_tree_sessions API.
- Update: get_session_data API call now includes “seq” in the path as click number (Chris P.).
- Update: Form data, Session List reports now based off of “last click time” during a session, instead of start time (Ricardo).
- Update: Session List report now shows an icon if the session includes form data.
- Added demo for embedding with breadcrumbs in the container.
- New: Import from Oracle Service Cloud XML in Create Tree.
- Fix: FontAwesome icons updated to version 4.7 for Preview, Deploy.
- Fix: FormData report and Session List report now use same time starting criterion.
- Update: Added date_format option to hosting or embedded URLs to allow custom date formats in date picker (Chrissie, Jane).
- Fix: Properly sends ampersands in subject line for email-session-info link node (Alok).
- New: Can now see all feedback comments for a tree by clicking on comments bubble in My Trees (Guil).
- Update: Date picker now uses user’s locale to format dates and show proper month names.
- Fix: Emails with apostrophes now are able to be added to MailChimp lists.
- Fix: Validates Tree IDs on spreadsheet import for tree nodes.
- Fix: Now gets root node for tree imports as first node in list, even if not #1 (Katie).
- Update: Zendesk agent scripting: tags prefixed with “perm_” are never removed from Zendesk once added (Jamel).
Thanks to all of our hard-core authors for suggesting most of these updates.
Got a suggestion or a great idea? Let us know!