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How to Create a Survey with Decision Trees
By nature, decision trees are powerful tools to showcase each “decision” along with its potential outcome. While already a recognized and respected way to create interactive guides, how-tos, and...
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Infographic Update: How People Are Using Decision Trees
Last year, we introduced an interesting infographic to show just exactly how our customers are using their Zingtree decision trees. And, because new and updated information will always give a more...
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The Most Simple Ways to Build an Interactive Decision Tree
Zingtree’s decision tree platform makes it easy to offer your end-users an interactive way to find answers, optimize workflows, and a whole lot more. Below, we’ll walk you through how to make a basic...
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Simple Software: How to Start a Training Program with Decision Trees
People are what make businesses move, grow, and flourish; investing in your live human resources is always a smart decision. However critical to success, training programs don’t have to feel stuffy...
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Need a Creative Boost? Our Top Decision Tree Examples
Interactive decision trees can be incredibly powerful tools for technical support, troubleshooting, call centers, corporate procurement, purchasing and processing, scheduling, and so much more. The...
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4 Steps to Creating a Scalable Customer Support Strategy
While you can choose to pool all of your energy into development or marketing to get your product/service alive and out into the world, you’ll only ever see some of that potential return. After all,...
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Announcing Decision Trees with Logic Nodes
In order to make decision trees that can help solve real world problems, sometimes you need the ability to do more than just choose a path based upon a finite set of choices. For these reasons, we’ve...
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New Data Entry Form Updates and More
Besides turning Scoring Nodes into more powerful Logic Nodes, we’ve done a lot of little improvements and fixes in the last 30 days. In particular, we’ve had a few requests for enhancing Data Entry...
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Integrating a Decision Tree Transcript into CRM (and Other Apps)
Beyond troubleshooting and support, Zingtree makes a handy interactive front-end for getting people to the right page on your website. We consistently see our customers building trees for sales...
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25 Customer Support Statistics You Should Pay Attention To
It used to be that winning products and services spoke for themselves, and kept customers loyal and happy; an era that’s long since been over. We think Jeff Bezos, CEO of Amazon, said it best himself:...
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Automatically Including Location Data in your Decision Trees
Zingtree can tell a lot about your end-users just by gleaning information from their browser. For example, you can determine their preferred language, and where they are located. Zingtree gives you...
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Updates: Location Data and More
These past two weeks have been spent making Zingtree location aware, along with a few other things… Here’s the latest: New: Collect Location Data option (geo / language). New: User signups set default...
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Zingtree Referral (Affiliate) Program
Some of our biggest supporters have asked us to come up with a way to reward them for mentioning Zingtree to their friends, social media circle, blog readers, or other interested people in another...
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It’s Wedding Season: What Kind of Gift Should You Buy?
Wedding season isn’t madness for just the future forever-couple — the pressure of being prepared just to attend a wedding is enough to make anyone stress out. While we can’t help you pick out what...
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Decision Trees for Sales: Phoenix Bats Case Study
Phoenix Bats + Zingtree Helping customers find and choose the right products in an interactive way The Phoenix Bat Company has been crafting high-end game, training, and award bats for over 20 years....
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Sending Slack Notifications from Decision Trees
Slack has become the go-to collaboration platform of choice for so many companies, and people are also using it to track events. We have also recently adopted Slack and wanted a way to send messages...
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Decision Tree Maker: Troubleshooting for Tech Support
Troubleshooting has been a key problem-solving technique used by technical support teams and agents for ages. For every type of product or service in existence, there are countless types of issues...
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Customer Support Chart-Toppers: The 5 Best Apps for Zendesk
It’s no secret that we’re big fans of everything that Zendesk has to offer; so are many of our own awesome customers. With its data-forward functionalities, centralized ticketing system, multiple...
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Bite-Sized is Better: Why You Need to Ditch Long Support Articles
People are presented with an overwhelming amount of information every single day — so much so that they can’t possibly even begin to absorb it all in a constructive way. Historically speaking, packing...
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Address Auto-Complete and Verification in Decision Trees
Many of our call center customers are using Zingtree to collect data from their customers, and in a sales or shipping application, there’s always an address form or two to fill out. Our customer Tom...
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