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Make Tests, Quizzes, Assessments & More with Zingtree’s Logic Nodes
Zingtree has the ability to create what we call evaluations through the use of logic nodes. These can be interactive tests, quizzes, assessments, training simulations, or anything else that requires...
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Decision Tree Analytics: About the Data Totals Report
Zingtree has powerful built-in analytics. In this series, we’re taking a closer look at some of these in-depth reports and how they help you learn even more about how customers use your trees. Data...
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Validate Email and Phone Numbers in Decision Tree Data Entry
Besides address verification, Zingtree can also validate phone numbers and email addresses entered while collecting data in your decision trees. Since there’s nothing worse than missing an opportunity...
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IT Support Software: Better Self-Solving for Happier Customers
Having an amazing product or service out in the market is one thing, but offering customers something beyond the standard can go much, much farther. After much evolution behind the concept of the...
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Create Decision Trees using Microsoft Excel
If you’re comfortable using Microsoft Excel, you can build the first draft of your Zingtree decision trees in Excel using a spreadsheet, and then easily import them into Zingtree. Once you’ve...
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7 Tips for an Effective, Interactive Knowledge Base
These days, there are quite a few solutions for improving customer service and support in completely digital ways. Customer-friendly knowledge bases are one tried-and-true way to present every bit of...
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Customer Service Skills for the Next Generation of Support
As opposed to the traditional support methods focusing on being reactive, being proactive is the new way to control and scale your customer care. Beyond a customer service strategy in itself,...
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Repeating Forms in Decision Tree Data Gathering
Our call center customers are so enthusiastic about Zingtree that we get some awesome feature requests. In particular, more and more operations are using decision trees for collecting data. One...
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Sending Email From Decision Trees Using a Zingtree Webhook
We’ve had requests from Ted B. and a few others to expand Zingtree’s ability to send email. Specifically, they needed the ability to send to an email address collected by a data entry form, and...
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Marketing Case Study: Global Players
Here’s an example of how Zingtree’s interactive decision trees are helping to improve online marketing efforts in a real education abroad organization. Global Players helps to place student-athletes in...
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Amplifying Your Call Center with AI & Automation
Forbes recently published an article titled AI And Chatbots Are Transforming The Customer Experience, which details how Artificial Intelligence is changing the way that customer service is offered and...
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3 Helpful Tips for Live Chat Etiquette
Live chat is a great communication channel, and the preferred choice for many customers when engaging with a company; some of the appeal has to do with its ease, simplicity and brevity. When agents...
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How to Display a Session Summary in your Trees
We get many requests to make it easy to show a session summary inside of a node. This can be helpful for an end-user to see how they reached a certain decision while traveling through the tree. This...
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Using a Timestamp Variable in your Decision Tree
Some of our customers have asked for a way to display the current time/date/day of the week in a node, set the time zone, and custom format it. There’s a predefined Zingtree Webhook to do just that!...
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Publishing Pop-Up Decision Trees
Zingtree makes it fun to include decision trees on your site by enabling them to appear on top of any page, simply by clicking a button. We call this publishing method a “pop-up overlay.” You can...
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Powerful Appointment Scheduling for Medical Practices
Scheduling medical appointments can be a stressful and complicated process for both patients and health care practices. With the evolution of software and other technologies, setting the right...
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Summer Updates: Pop-Up Overlays, Predefined Webhooks and More
We’ve been busy this summer – so much so that we haven’t had a chance to share all the great updates we’ve done in the last couple of months! So here’s a list of all the latest improvements to...
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center...
What is the most effective way for a contact center to increase efficiency? This question is brought up time and time again when call centers and customer support teams are looking to make...
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You Are Talking to a Robot. How Does That Make You Feel?
Chat is an incredible tool for having a real-time conversation with a customer on the other end of the computer. It’s been proven to be one of the most preferred methods of communicating with a...
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3 Reasons Why Retailers Need to Offer Self-Service Support Online
As Internet usage rises exponentially around the world, so does the popularity of online shopping. And naturally, as self-service shopping becomes more prevalent, the need for complementary...
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