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Tree Nodes: How to Automatically Return to a Previous Decision Tree
Tree Nodes are one of Zingtree’s most popular decision tree building features. By allowing one tree to launch another, you can better organize your work and use smaller components repeatedly as a part...
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The Best Tools for Call Center Data Collection
All customers calling into your contact center have one thing in common: they care enough to want to get directly in touch with your company. Whether in regards to a critical issue that needs to be...
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Zingtree Enterprise: Self-Hosted Decision Trees
While we are highly focused on our own security and data integrity, we recognize that using a SaaS (Software as a Service) site like Zingtree may require approval from various departments. For many,...
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How to Customize Your Decision Trees with Color Buttons
Customization is one aspect of decision tree creation that we’re really big on — Zingtree’s new Custom Buttons are the latest extension of that practice. With this tool, you can create buttons that...
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Upload File Attachments into Decision Tree Sessions
Many customers have asked for a way to include file uploads as a part of a Zingtree decision tree session. Some use cases include: Attaching a screenshot. Including a photo. Uploading a document. Try...
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Beginner’s Guide to Starting a Zingtree: 8 Hacks For Success
Our interactive decision tree tool is a must-have for any business looking to skyrocket their customer service through self-help, organizations hoping to logically deliver answers, and even contact...
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Using Product Finders to Improve eCommerce Conversions
For businesses with lots of product SKUs, helping customers find the right product is a sure-fire way of increasing sales and conversion rates; Zingtree is a perfect solution. Guided product selection...
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7 Ways to Ensure You Get More Customer Feedback
Customer satisfaction is a little tough sometimes when you don’t know if you are making mistakes, and if you are, who’s telling you? Issues surrounding response rates are something that most people...
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Yonyx Alternative – Better Guided Customer Interactions with Zingtree
We often get requests from companies that have deployed decision trees in the past with Yonyx and are looking to migrate to Zingtree. These occur for some of the following reasons: Zingtree offers a...
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Zingtree Pricing: How Agent Credits and Session Credits Work
At Zingtree, not only do we make it easy to build powerful interactive troubleshooters, but we also make it affordable and scalable. Our credits-based pricing system has some tremendous benefits: You...
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Decision Trees for Medical Scheduling: Spokane ENT Case Study
Spokane ENT + Zingtree Improving medical care through intelligent medical scheduling Spokane ENT is a certified division of the Columbia Surgical Specialists based in Spokane, Washington. With over...
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Using Decision Tree Call Center Scripts to Make a Better BPO
Call centers are the epicenter of many customer service interactions, and many have hundreds of representatives who take customer calls and solve problems in real-time. However, not every company has...
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Frictionless Data Collection: The Easiest Way to Get Customer Information Online
We really can’t emphasize enough how important customer data is — for any company in any industry. Gathering data from customers should be easy for them, and it should lead to accurate information for...
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Decision Tree Customizations – Animated Themes and Custom Colors
One of the most common requests we have had from customers is to make it easier to make Zingtree decision trees look even more awesome. So our design team and engineers worked together to make new...
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Summer 2017 – Decision Tree Updates
This summer has seen a lot of improvements to Zingtree – both new features and updates. As part of our commitment to transparency, here’s what’s been changed since our last updates post: New Features...
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Decision Trees with Logic Nodes
In order to make decision trees that can help solve real-world problems, sometimes you need the ability to do more than just choose a path based upon a finite set of choices. For these reasons, we’ve...
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5 Outdated Customer Support Tools You Need to Ditch
Customer service agents have always been at the heart of what makes companies, and their customer communications, so incredibly important to business success. However, certain resources aren’t always...
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How Decision Trees for Insurance Can Simplify Policies & Procedures
Having exceptional customer service isn’t reserved for typical B2C companies. In such a tumultuous and often scary industry (for consumers, at least), insurance companies and agents must also take a...
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Zendesk Users: Meet Zingtree at the Zendesk Relate 2017 Conference
Our decision trees and agent scripts are hitting the road! The Zendesk Relate 2017 event hits New York City on October 23 – 25. As an official sponsor of the conference this year, we’re feeling a...
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Zendesk Agent Scripting App – Version 10
If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our Zendesk Agent Scripting app. This makes it easy to guide, train and onboard agents and is a huge productivity...
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