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How to Build More Efficient Decision Trees with Logic Nodes
Zingtree is a powerful tool to help your customers discover answers themselves. Whether the customer is looking for a product recommendation, or the answer to a complex frequently asked question, there...
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How Zingtree Uses Automatic Reports for Decision Tree Management
Here at Zingtree, we use Automatically Emailed Reports to monitor the usage of our own decision trees, as well as track changes. I thought it would be interesting to show how we use this feature here....
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How to Set Up The Zendesk Agent Scripting App – Version 13
This article shows how to set up the Zendesk Agent Scripting app. Go here if you want to learn more about the features and benefits of the app. Contents of this Article Getting Started Installing the...
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Zendesk Agent Scripting App – Version 13
If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our Zendesk Agent Scripting app. This makes it easy to guide, train and onboard agents and is a huge productivity...
View ArticleLate Summer 2019 Updates
Over the past month, we’ve continued to improve our core product. Most notably, there is now more flexibility in stock form layouts, as well as custom forms. Plus, for our Zendesk customers, we’ve...
View ArticleHow to Help Your Customers Self-Solve & Save Time and Money
The customer experience landscape has changed dramatically in recent years. Today’s customers are savvy and have become so accustomed to on-demand service that self-service often feels like an...
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Create Zendesk Tickets from Zingtree Decision Trees
Do you use Zendesk to manage technical support? If so, you can use Zingtree decision trees to reduce your technical support team’s workload. Customers can either self-solve their issue, or a new ticket...
View ArticleFall Updates 2019 – Document Nodes, More Zendesk Support
Fall is officially here, which means most people are now hunkering down and getting productive again after summer adventures. So although the leaves may be starting to fall in the world’s wooded areas,...
View ArticleHow To Automate Redundancies In Your Call Center
Automating processes within your contact center is a crucial step towards optimizing customer experience and increasing overall team efficiency. Reducing the number of redundant processes within your...
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Guest Post: 9 Ways to Make Your Small Business Deliver Excellent Customer...
The business landscape has grown increasingly competitive as the internet has transformed the world into a global marketplace. Customer expectations have changed right alongside this transformation,...
View ArticleOctober 2019 Updates – Performance, Task Manager and Usability Improvements
As always, we continue our hard work to make Zingtree better – both for usability and performance. Case in point: Within the last few days we’ve optimized our tree loading code to make your decision...
View ArticleVerifying Customers with Zingtree
Many of our customers have asked for a simple way to include some sort of customer verification via Zingtree. Using some built-in apps and simple webhooks, we’ve created a mobile phone verification...
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5 Ways to Hire, Train and Retain Excellent Call Center Agents
In any customer-facing business, customer service agents are one of your greatest assets. In call centers, especially, your agents are the gatekeepers of accessibility to your company, often bridging...
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Zingtree’s Decision Tree Chrome Extension
Many of our contact center customers are looking for a super quick, easy way to integrate decision trees with their custom or specialized chat, CRM or help desk systems. Zingtree’s Decision Tree Chrome...
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Implementing Logic Nodes in your Decision Trees: Step by Step
Already familiar with logic nodes? You can find the rest of our resources here: How logic nodes work How to test and debug logic nodes How to build bigger trees more efficiently with logic nodes FAQ:...
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November 2019 Updates
November brought about a lot of updates to existing features. As Zingtree continues to grow and bring on new people, we make them all build trees as a part of the initiation process, and we get great...
View ArticleGuest Post: How to Turn Around a Difficult Customer Conversation
It’s inevitable that at some point, your agents are going to have some difficult conversations with customers. Instead of dreading these conversations or experiencing unnecessary anxiety about them,...
View ArticleFirst Updates of 2020
As Zingtree continues to grow and evolve, we’re taking steps to make everything under the hood work smoothly for everybody. There are a few updates to our Freshdesk and Salesforce integrations, some...
View ArticleGuest Post: 5 Indispensable Telesales Tools for Inside Sales Teams
In many ways, telesales, also known as lead or demand generation, hasn’t changed in decades. Sales agents are still picking up the phone and doing whatever they can to get through to a decision maker....
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Why You Need to Use an Interactive Agent Scripting Tool in Your Contact Center
Imagine the worst-case scenario customer care call: maybe the agent doesn’t know how to respond, they might fail to properly complete security checks, or, perhaps worst of all, they offer the customer...
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