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7 Big Call Center Predictions for 2019
Image via Call Centre Helper Call centers are constantly changing and adapting to fit the growing needs of customers, and – surprise – those changing demands and expectations are more dynamic than...
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5 Ways to Get More Out of Zingtree in the New Year
A new year is always a new chance to look at things with fresh eyes and do things better. We’re uncovering some of the great ways to improve your experience with Zingtree decision trees, making the...
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How to Do Math Calculations in Decision Trees
Updated Feb. 10, 2019 If you’re using Data Entry Fields or Merge Variables to bring data into your decision tree session, you may want to perform math calculations on these variables. Zingtree offers...
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Zingtree: First Updates for 2019
The new year is always a good time to introspect about what you’ve been doing the previous year, and as a company, we’ve taken this time to enhance the core Zingtree experience and make it better....
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Make Decision Trees with Reusable Content with Zingtree Libraries
Have you ever required a way to access and reuse the information in your decision tree nodes in more than one tree? With the Zingtree Libraries functionality, you can easily create a single source of...
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How to Create Outbound Call Center Scripts with Objection Handling
We’ve seen a lot of our customers ask about how to use Zingtree to create an outbound call script, and handle objections. So we’ve created an example decision tree script for a credit repair service,...
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Salesforce Agent Scripting App (Beta)
Zingtree makes is easy to do agent scripting right inside Salesforce – both with Classic and Lightning. Please note that this is a beta version. Here’s how to set up the app: Installing the App in...
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How Nectar Desk Works with Zingtree Agent Scripts
These days, customer relationship management (“CRM”) systems are integral to the success of any customer experience team. In giving agents access to all of the information that they need, CRMs...
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March 2019 Updates
Over the past six weeks we’ve spent a lot of time polishing Zingtree. We continue to listen to our growing customer base, who has given us great feedback on email delivery, Salesforce, and general...
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Tools to Prune Decision Trees
When authoring interactive decision trees, your trees usually start small, and then slowly grow to be more complex. At a certain point – we recommend 50 nodes – it’s best to split your overall design...
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April 2019 Updates
As we finally head into Spring, we’ve made Zingtree even easier to use, so you’ll have a little more time to go outside and enjoy the nice weather. Most notably, you can now find all of the Zingtree...
View ArticleLegal Decision Trees to Simplify Legal Processes
Using legal decision trees can be a helpful tool for lawyers, their clients, or anyone looking to see how a particular law might apply to them. An interactive decision tree can help to simplify laws...
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How to Test and Debug Decision Tree Logic Nodes
You’ve built out your tree and added Logic nodes, but why aren’t you getting the results you’re expecting? Our new Debug Tool allows you to run test simulations against each logic node in your tree...
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May 2019 Updates
We’re a little late in our monthly updates post due to an exciting new feature: Escalation. This lets tree authors specify a jump to another node after a particular node has not been acted upon for a...
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Business Process Decision Trees with Time-based Escalation
As many of our customers are using Zingtree decision trees to help standardize their business processes, time-based escalation has become an important part of these systems. Essentially, if a part of...
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The Ultimate Step-by-Step Cold Calling Script
Today we may prefer sending emails or instant messages, but that doesn’t mean that cold calling can’t be a powerful asset in your sales toolbox. A great cold call script will support sales reps,...
View ArticleJune 2019 Updates
The big news for June is the addition of multiple Super-users and Billing Admins. Previously, you could only have one of each. This was a popular request, and after a bit of work, this is now in place....
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The Customer Support Stack You Need in 2019
Exceptional customer support has long been a crucial element to any successful company, and that is not about to change any time soon. But, just because the customer service industry has been around...
View ArticleHow To Convince Your Customers to Buy
The Real Value Behind Helping Your Customers Often, businesses can chalk up their efforts behind helping their customers to drive sales and generate profits. Nowadays, this vision is seen as being...
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Midsummer 2019 Decision Tree Updates
We’ve spent the last few weeks focusing on improving your decision tree reporting capability in particular. In addition to some UX enhancements, we’ve also enabled Automatic Reports to have reports...
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