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Decision Trees with Lookup Tables

We get asked a lot about how to easily incorporate a lookup table in decision tree logic. For example, you may have a list of part numbers, and want to show the name of the part as a part of your tree...

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The Best Way to Build a Decision Tree

Decision trees are a powerful tool to help people simplify complex scenarios, allowing us to display potential courses of action and demonstrate the flow of different processes.  But what does a...

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How to Set Up Zendesk Agent Scripting with Instant Notes – Version 15

This article shows how to set up the Zendesk Agent Scripting app with Instant Notes. Go here if you want to learn more about the features and benefits of the app. Contents of this Article Getting...

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Zendesk Agent Scripting with Instant Notes – Version 15

If you’re a Zendesk user in a Contact Center environment,  you’ll want to be using the Zendesk Agent Scripting with Instant Notes app. This makes it easy to guide, train and onboard agents and is a...

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Zingtree Discounted for Healthcare & Medical Facilities to Support...

We, at Zingtree, understand the enormous impact that the coronavirus (COVID-19) is having on our global healthcare and medical community. We would like to do our part to help.  Starting today, we are...

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2020 Q1 Updates

In spite of all the world’s craziness of late, we’ve been hunkering down working remotely to continue to improve Zingtree and it’s various extensions. In particular, our Contact Center customers have...

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Instant Notes for Contact Center Agents via Decision Trees

Many of our contact center customers require their agents to enter notes into their CRM or Help Desk system after each call. Others would like to do this, but don’t want to increase AHT (average handle...

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How is Zingtree Part of the Next Best Action Movement?

Effective organizations know that personalization is absolutely key to achieving customer success. There are plenty of right and wrong ways to handle a customer interaction. However, choosing the...

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Zingtree Helps Victoria’s Health Organization Launch COVID-19 Self-Assessment...

Health organizations around the world have been working non-stop to deliver accurate information and care to their community about COVID-19. Faced with rapidly changing information, limited resources,...

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Zingtree Launches New Solutions for Healthcare Community to Fight COVID-19...

Partnership with Binary Fountain will offer Zingtree self-assessment tool to more than 275 healthcare providers nationwide REDWOOD CITY, CA – April 15, 2020 – Zingtree, the enterprise decision tree...

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Integrating Decision Trees with DocuSign

DocuSign is a popular, powerful way to get legally binding eSignatures on documents. Instead of sending paper documents back and forth via email, FAX or Fed-X, it simplifies and speeds up the process...

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April 2020 Updates

While sheltering in place this past month, we’ve been able to make a lot of improvements and updates. Our customers have been as active as ever, and they continue to give us insights and ideas into...

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May 2020 Updates: Better Large Decision Tree Management Tools and More

At Zingtree, we make every effort to use our own tools and decision trees as much as possible. In the software business, this is known as “eating your own dogfood”, or simply “dogfooding”. Not only...

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How to Use Decision Trees to Fill PDF Forms

When filling in PDF forms, individuals can often input information in the incorrect format due to the manual nature of completing the form. This can spell problems when businesses or organizations then...

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Summer 2020 Updates

As our customer base continues to grow, the engineering team has been working behind the scenes to ensure our server farm is performing optimally, and we are continually able to scale as needed to...

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Sending JS Messages from Embedded Decision Trees to Container Pages

When you’re embedding a decision tree into a web page (via Zingtree’s iFrame embed code), you have the ability to send Javascript messages to the container page. This is useful for custom integrations....

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How to Email a Link to Resume a Decision Tree Session

As life is full of interruptions and distractions, we know that it can sometimes be tricky for end-users to complete their decision tree surveys in one sitting. Thanks to your feedback, we’re showing...

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How to Include Variables in Links in your Decision Tree

Many of our customers have asked about building URL links using variables collected during a decision tree session. This article shows how to do it. In this how-to, we’ll explore: Using the string...

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How to Get More From Zingtree as a Talkdesk User

Did you know that, as a Talkdesk user, you can seamlessly combine Zingtree, Talkdesk, and your CRM into one unified solution? This means that your agents can dial, see customer details, follow a...

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Fall 2020 Updates

As part of our strategy to stay ever-vigilant about security threats (especially in the light of recent news with other companies), we’ve been spending extra cycles hardening and triple-checking our...

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