Decision Trees with Lookup Tables
We get asked a lot about how to easily incorporate a lookup table in decision tree logic. For example, you may have a list of part numbers, and want to show the name of the part as a part of your tree...
View ArticleThe Best Way to Build a Decision Tree
Decision trees are a powerful tool to help people simplify complex scenarios, allowing us to display potential courses of action and demonstrate the flow of different processes. But what does a...
View ArticleHow to Set Up Zendesk Agent Scripting with Instant Notes – Version 15
This article shows how to set up the Zendesk Agent Scripting app with Instant Notes. Go here if you want to learn more about the features and benefits of the app. Contents of this Article Getting...
View ArticleZendesk Agent Scripting with Instant Notes – Version 15
If you’re a Zendesk user in a Contact Center environment, you’ll want to be using the Zendesk Agent Scripting with Instant Notes app. This makes it easy to guide, train and onboard agents and is a...
View ArticleZingtree Discounted for Healthcare & Medical Facilities to Support...
We, at Zingtree, understand the enormous impact that the coronavirus (COVID-19) is having on our global healthcare and medical community. We would like to do our part to help. Starting today, we are...
View Article2020 Q1 Updates
In spite of all the world’s craziness of late, we’ve been hunkering down working remotely to continue to improve Zingtree and it’s various extensions. In particular, our Contact Center customers have...
View ArticleInstant Notes for Contact Center Agents via Decision Trees
Many of our contact center customers require their agents to enter notes into their CRM or Help Desk system after each call. Others would like to do this, but don’t want to increase AHT (average handle...
View ArticleHow is Zingtree Part of the Next Best Action Movement?
Effective organizations know that personalization is absolutely key to achieving customer success. There are plenty of right and wrong ways to handle a customer interaction. However, choosing the...
View ArticleZingtree Helps Victoria’s Health Organization Launch COVID-19 Self-Assessment...
Health organizations around the world have been working non-stop to deliver accurate information and care to their community about COVID-19. Faced with rapidly changing information, limited resources,...
View ArticleZingtree Launches New Solutions for Healthcare Community to Fight COVID-19...
Partnership with Binary Fountain will offer Zingtree self-assessment tool to more than 275 healthcare providers nationwide REDWOOD CITY, CA – April 15, 2020 – Zingtree, the enterprise decision tree...
View ArticleIntegrating Decision Trees with DocuSign
DocuSign is a popular, powerful way to get legally binding eSignatures on documents. Instead of sending paper documents back and forth via email, FAX or Fed-X, it simplifies and speeds up the process...
View ArticleApril 2020 Updates
While sheltering in place this past month, we’ve been able to make a lot of improvements and updates. Our customers have been as active as ever, and they continue to give us insights and ideas into...
View ArticleMay 2020 Updates: Better Large Decision Tree Management Tools and More
At Zingtree, we make every effort to use our own tools and decision trees as much as possible. In the software business, this is known as “eating your own dogfood”, or simply “dogfooding”. Not only...
View ArticleHow to Use Decision Trees to Fill PDF Forms
When filling in PDF forms, individuals can often input information in the incorrect format due to the manual nature of completing the form. This can spell problems when businesses or organizations then...
View ArticleSummer 2020 Updates
As our customer base continues to grow, the engineering team has been working behind the scenes to ensure our server farm is performing optimally, and we are continually able to scale as needed to...
View ArticleSending JS Messages from Embedded Decision Trees to Container Pages
When you’re embedding a decision tree into a web page (via Zingtree’s iFrame embed code), you have the ability to send Javascript messages to the container page. This is useful for custom integrations....
View ArticleHow to Email a Link to Resume a Decision Tree Session
As life is full of interruptions and distractions, we know that it can sometimes be tricky for end-users to complete their decision tree surveys in one sitting. Thanks to your feedback, we’re showing...
View ArticleHow to Include Variables in Links in your Decision Tree
Many of our customers have asked about building URL links using variables collected during a decision tree session. This article shows how to do it. In this how-to, we’ll explore: Using the string...
View ArticleHow to Get More From Zingtree as a Talkdesk User
Did you know that, as a Talkdesk user, you can seamlessly combine Zingtree, Talkdesk, and your CRM into one unified solution? This means that your agents can dial, see customer details, follow a...
View ArticleFall 2020 Updates
As part of our strategy to stay ever-vigilant about security threats (especially in the light of recent news with other companies), we’ve been spending extra cycles hardening and triple-checking our...
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