Clik here to view.
4 Reasons Why Marketing & Sales Need to Adopt Decision Trees
You’ll often hear us talk about how decision trees can save contact centers and support managers valuable time and expended energy, but did you know that this interactive toolkit can also benefit...
View ArticleClik here to view.
How Call Center Scripting Software is Giving New Life to Old Customer Service
For call centers and organizations, efficiency, effectiveness, and personalization are critical drivers in how a customer will react or respond to a communication, especially considering the aversion...
View ArticleClik here to view.
How to Create a Master Decision Tree
Many of our customers with large decision tree systems in place ask for guidance on how to make a “master tree” which links to individual trees for troubleshooting or other processes. This is...
View ArticleThe Huge Importance of Reducing Agent Turnover in Call Centers
[header artwork] Keeping your customers happy is only half of the battle in call centers today – making sure that your call center agents and supporting employees are happy, productive, and...
View ArticleClik here to view.
Call Center Agent Scripts with Salesforce Lightning
Salesforce Lightning is the new, modern rewrite of Salesforce Classic, and can work well for Call Scripting. And as Lightning evolves, it is getting better at interfacing with pop-up applications like...
View ArticleClik here to view.
How to Reduce Agent Turnover in Call Centers
Keeping your customers happy is only half of the battle in call centers today – making sure that your call center agents and supporting employees are happy, productive, and well-informed is another...
View ArticleClik here to view.
February/March 2018 – Decision Tree Updates
We’re still getting a ton of great ideas from our customers, as well as the occasional “I can’t do this” message. The last couple month’s updates primarily focus on the little details that set...
View ArticleClik here to view.
Sending Custom Email From Decision Trees
We’ve had requests from Ted B. and a few others to expand Zingtree’s ability to send email. Specifically, they needed the ability to send to an email address collected by a data entry form, and...
View ArticleClik here to view.
Decision Tree Creator: How to Make Great Interactive Knowledge Bases
For businesses in fields like eCommerce, technology, and insurance, building your own decision tree creator from scratch is costly and time-consuming. That’s why we created Zingtree, so non-technical...
View ArticleClik here to view.
5 Essential Customer Support Tools That We Love
As a B2B company, we’re no strangers to providing service and finding customer support tools that can improve how we identify issues, stay in contact, and share important information with those who...
View ArticleClik here to view.
How to Pick the Best Live Chat Solution
We’re huge fans of live chat – at Zingtree, it has been a terrific way for us to get to know our customers and their needs. Not only is live chat proven to be the most sought-after way to contact a...
View ArticleClik here to view.
How Decision Trees for Insurance Can Simplify Policies & Procedures
Having exceptional customer service isn’t reserved for typical B2C companies. In such a tumultuous and often scary industry (for consumers, at least), insurance companies and agents must also take a...
View ArticleClik here to view.
Zendesk Agent Scripting App – Version 11
If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our Zendesk Agent Scripting app. This makes it easy to guide, train and onboard agents and is a huge productivity...
View ArticleClik here to view.
Mapping Out Lean Process Flows with Interactive Decision Trees
Adopting lean process flows for a business is all about simplification. No matter the area of focus, moving from step to step throughout a process in a frictionless and efficient way is essential for...
View ArticleClik here to view.
Amazon’s Annual Report – What Growing Business Can Learn From It
Amazon recently released its Annual Report for the past fiscal year, effectively making piles and piles of useful data and findings available to the public in one convenient package. Along with...
View ArticleClik here to view.
Zendesk Agent Scripting App – Version 12
If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our Zendesk Agent Scripting app. This makes it easy to guide, train and onboard agents and is a huge productivity...
View ArticleClik here to view.
Zapier Decision Tree Integrations with Zingtree
Our Zapier app makes it easy to send data collected during each Zingtree session to 1000+ applications supported by Zapier. In case you haven’t heard of it, Zapier is a tool that simplifies data...
View ArticleClik here to view.
5 Massive Time-Saving Benefits of Interactive Decision Trees
Decision trees can be great time-saving tools when implemented well. In any industry use case, fleshing out a complex process into a simplified and easy-to-understand version of itself is, by far, one...
View ArticleClik here to view.
How Do You Fix a Broken Process?
At Zingtree, we do our best to create well-thought-out processes in order to ensure that common tasks are getting done properly, consistently. But, what kind of damage can occur when a process no...
View ArticleClik here to view.
Push Live: A Simple Decision Tree Publishing and Approval Process
Some of our larger customers have asked for a simple process for managing changes to their decision trees. When there are multiple people involved in making edits, and the final versions need...
View Article